Medical Continuing Education Portal as a Shopping Cart System

Kunde: Bender Gruppe
Branche: Health Care
Projekt: Relaunch von Portal für Fortbildungsangebote

The Chall­enge:

Netz­werk Wis­sen is the well-known brand for con­ti­nuing medi­cal edu­ca­ti­on for radio­lo­gists and staff at radio­lo­gy prac­ti­ces. The goal of the relaunch was to pre­sent the com­ple­te ran­ge of con­ti­nuing edu­ca­ti­on cour­ses via a plat­form that the cli­ent could easi­ly mana­ge and update, and to digi­ti­ze and auto­ma­te the boo­king pro­cess for the­se courses.

Our solu­ti­on:

cscope desi­gned the plat­form based on the Typo3 CMS to meet the hig­hest secu­ri­ty stan­dards for pro­ces­sing sen­si­ti­ve end-cus­to­mer data. Spe­cial input forms were deve­lo­ped for the back end to enable the con­fi­gu­ra­ti­on and updating of cour­se offerings—including the opti­on to down­load cour­se information—with as litt­le effort as possible.

At the same time, the enti­re boo­king pro­cess was auto­ma­ted using a shop sys­tem based on the Typo3 CMS: All data ente­red by the cus­to­mer is stored in a struc­tu­red man­ner within the soft­ware solu­ti­on. This allows the por­tal, on the provider’s side, to simul­ta­neous­ly mana­ge par­ti­ci­pan­ts for the offe­red trai­ning cour­ses: The­re is no lon­ger any need to update par­ti­ci­pant lists, cour­se enroll­ment lists, etc., sin­ce all data is always main­tai­ned in real time in a sin­gle instance.

To ensu­re that the offe­rings remain easi­ly acces­si­ble to the ben­der group’s medi­cal sales force, all data is also available on mobi­le devices after appro­pria­te authen­ti­ca­ti­on. Fur­ther expan­si­on opti­ons include full pay­ment pro­ces­sing, inte­gra­ti­on with com­mon CRM sys­tems, and a forum for regis­tered par­ti­ci­pan­ts to share experiences.

Pro­fit for the Ben­der Group:

• Signi­fi­cant sim­pli­fi­ca­ti­on of par­ti­ci­pant data management
• Easy, real-time updates to cour­se offe­rings, such as when cour­ses are ful­ly boo­ked, chan­ges to cour­se con­tent, etc.
• Par­ti­ci­pan­ts can also regis­ter on the plat­form and inde­pendent­ly track cour­ses they have boo­ked, etc., or make chan­ges to their bookings
• Con­ve­ni­ence features—such as the opti­on to crea­te a wai­ting list for ful­ly boo­ked courses—allow for maxi­mum uti­liza­ti­on of available spots and thus opti­mi­ze the cost-effec­ti­ve­ness of the offerings
• Inte­gra­ti­on with com­mon CRM sys­tems is possible
• Easy appli­ca­ti­on for con­ti­nuing edu­ca­ti­on pro­grams with deep links direct­ly to the courses
• For­ward-Loo­king and Cost-Effec­ti­ve Use of Open-Source Software

cscope Ser­vices in Detail:

• Work­shops on Con­sul­ting and Solu­ti­on Design
• Imple­men­ta­ti­on of a Tyop3 instal­la­ti­on, inclu­ding store functionality
• Deve­lo­p­ment of UX design based on the cli­ent’s CI guidelines
• Deve­lo­p­ment of back-end fea­tures for mana­ging cour­ses and par­ti­ci­pan­ts in accordance with pro­ces­ses spe­ci­fied by the client
• Roll­out with User Training
• Ongo­ing Support